2022
Debit numbers were strong as transactions, spending volume and average purchase value all rose.
2023 PULSE® Debit Issuer Study
Issuers adapt to consumer demand for digital payments
Study reveals how issuers are prioritizing initiatives to create a streamlined digital cardholder experience.
Three key trends defining the debit industry in 2023
Learn which digital payment options resonate with consumers and how issuers stay at the forefront of service offerings and fraud mitigation.
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The pandemic has definitely shifted the payment behavior of our customers. E-commerce and in-app purchases have really increased. We’re seeing our customers use a lot more digital payment capabilities."
–Large Bank Executive
Consumers continue to embrace digital payments
Increased mobile-wallet use is being fueled by greater consumer awareness and merchant adoption of wallet-enabled payment terminals. A2A transactions, which include P2P and gig-economy wage payments, increased at a more moderate rate.
Issuers meet the moment by enhancing mobile capabilities
With consumers favoring seamless digital experiences, issuers are keeping pace by investing in mobile self-service capabilities that enable consumers to help themselves by ordering, activating or freezing or unfreezing a debit card.
Strengthening fraud models is issuers’ top priority
As issuers continue to confront new and varying types of fraud, fraud management has emerged as their top concern. Nearly all issuers reported enhancing their fraud models in 2022 to lessen its financial burden and customer impact.
Our latest insights on debit trends
Take a look back at debit’s recent history
2021
Debit spend surpassed credit for the first time as consumers made fewer – but larger – purchases.
2020
The pandemic created uncertainty, but also sparked an increase in card-not-present transactions.
Review 2020 Results >
Start getting more from debit
We’re here to help you get the most out of every transaction. Connect with our team to learn what’s possible.