I need help with the PULSE Debit Dashboard. Who can I contact?
For assistance with the PULSE Debit Dashboard, you can speak directly with a customer service representative at 800-543-3695, 7:00 a.m. - 8:00 p.m. CT, Monday through Friday.
How do I add the PULSE Debit Dashboard as a product?
Please follow the directions on www.pulsenetwork.com under the PULSE Debit Dashboard link or you can speak directly with a customer service representative at 800-543-3695, 7:00 a.m. - 8:00 p.m. CT, Monday through Friday.
I forgot my password. How can I change it?
You will need to call our password reset center at 800-543-3695, 7:00 a.m. - 8:00 p.m. CT, Monday through Friday or email pulseglobalsupport@discover.com.
Can anyone sign up for the PULSE Debit Dashboard?
Anyone can request access to the PULSE Debit Dashboard, but your institution will need to approve your access rights. Our customer service team will acquire the approval necessary on your behalf. Visit www.pulsenetwork.com and click on the PULSE Debit Dashboard link to learn more.
What is the website address/URL to access the PULSE Debit Dashboard?
Go to www.pulsenetwork.com and click the PULSE Debit Dashboard link under the Quick Links menu.
How can I email customer service with a question?
You can contact us via email at pulseglobalsupport@discover.com.
I never requested access to the PULSE Debit Dashboard but I have access today. Why is this?
You are a Participant Super User and will determine the access rights for all other users at your institution.
When was the data last refreshed?
This date is displayed at the bottom of all pages. The refresh data represents the last transaction that is accounted for in the displayed data.
How do I update my company name and location information that appears in the PULSE Debit Dashboard?
Please contact your account representative for any changes to your company information.
What formats are available for download?
The available format for download is a .CSV file [Comma Separated Values]
How can I download data into excel?
When downloading information on the page, save it as a .csv file. Clicking on the document should open a Microsoft Excel file by default when you have the Excel application installed on your computer.
How do I print the screen?
You can find the print link in the upper right-hand corner across all PULSE Debit Dashboard pages.
In the BIN Chooser, what does ACQATM mean?
ACQATM represents all the BINS that came through as acquiring ATM volume.
What are the percentages representing the up and down arrows?
The percentage is the percentage change between the time frame you have selected and the previous time frame. It is not the variance. It is the percent change in the numbers. [(A-B)/A] = C%
Can I customize or change my peer group?
Not at this time. We will let you know if this feature becomes available in a future software update.
Will I be billed for this product?
Yes. You will be billed $50 a month. You will receive the first three months free of charge. Your first billing cycle will be run for the fourth month of service. If you are beginning in January, you will be billed for April forward.
Why can't I see all my PULSE products on the screen?
You will need to speak directly with a customer service representative at 800-543-3695 7:00 a.m. – 8:00 p.m. CT, Monday through Friday to address this issue.